FAQ
Frequently Asked Questions
General Questions
How can I trust you?
JP MOLECULAR LABS works directly with manufacturing partners and provides independent testing documentation whenever available. Product quality, purity, and identity are verified through strict quality control processes.
How about the delivery time?
Most orders are shipped within 72 business hours after payment confirmation. Estimated international delivery time is typically 7–15 business days.
What should I do if my goods are detained?
If your package cannot clear customs and is returned or officially detained, please contact our support team. In eligible cases, we offer free reshipment.
Product & Quality
Why do your products say "Research Use Only"?
All products sold by JP MOLECULAR LABS are intended strictly for laboratory research purposes only. They are not intended for human consumption, medical use, diagnosis, treatment, or prevention of any disease.
How is the product packaged to ensure stability?
Our peptides are lyophilized (freeze-dried) and packaged in sterile sealed vials. Protective packaging is used during shipping to help maintain product integrity throughout transit.
Shipping & Payment
Where are you shipping from?
Orders are processed through our logistics network and shipped from our distribution partners. International parcels are routed through major export hubs to ensure efficient delivery.
What payment methods do you accept?
We currently accept Bitcoin (BTC), USDT, USDC, Ethereum (ETH), and international bank transfer (T/T).
How long does it take to process and ship my order?
Standard peptide orders are generally processed within 1–3 business days. Custom peptide projects may require 2–4 weeks depending on complexity and production requirements.